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Our Work

Clear2Connect Coalition: Protecting Captioned Telephone Technology

4 People sit at brown table with microphones in front of them and captions on tv on wall

Project Tactics:

  • Project Management
  • Copywriting, Graphic Design & Materials Development
  • Subject Matter Expertise in Veterans & Military Policy
  • Subject Matter Expertise in Disability Policy, Employment & Accessibility
  • Message Development & Audience Analysis
  • Strategic Planning & Outreach Campaign Implementation
  • Website Information Architecture, Design & Content Management
  • Media Relations

Project Overview

The Clear2Connect Coalition is a group of organizations from across the U.S. working together to protect the right for Americans with hearing loss to communicate via Internet Protocol Captioned Telephone Service (IP CTS), also known as captioned telephone services. The organizations that make up the coalition include veterans service organizations, aging organizations and organizations that represent people with disabilities. Concepts began working on the project in 2019, initially assisting with building the coalition before becoming the lead communications firm on the project.

Leading Outreach and Growth Efforts

Concepts outreach efforts for the Clear2Connect Coalition focuses in part on educating the public about captioned telephone service through media connections.  Examples of these outreach efforts include articles published in Stars and Stripes and The Hill which Concepts helped draft, that highlight coalition concerns about IP CTS in respective veteran and disability communities.

Concepts also is tasked with identifying and connecting with various community stakeholders. Concepts uses its expertise in disability and veteran space, to educate interested organizations on issues related to caption telephone service. The overarching goal is to recruit them as members of the Clear2Connect Coalition.

Concepts redesigned the Clear2Connect Coalition website and grew the Clear2Connect Coalition social media following significantly in a short period of time.

Guiding Advocacy

Concepts aids in organizing various advocacy events such as the Clear2Connect Coalition Briefing on Capitol Hill, which featured key speakers from within the coalition, IP CTS users and a member of Congress. For these events, Concepts handles all logistics, develops agendas, secures speakers and manages attendee list and follow up to keep interested parties engaged on the issue.


4 People sit at brown table with microphones in front of them and captions on tv on wall