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Our Work

Job Accommodation Network

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Project Tactics:

  • Strategic Planning & Outreach Campaign Implementation
  • Message Development & Audience Analysis
  • Copywriting, Graphic Design & Materials Development
  • Social Media Strategy & Management
  • Photography Production & Distribution
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Project Overview

The Job Accommodation Network (JAN) is the leading source of free, expert and confidential guidance on workplace accommodations for people with disabilities, the Americans with Disabilities Act (ADA) and other disability-related legislation. Working toward practical solutions that benefit both employers and employees, JAN helps people with disabilities enhance their employability and shows employers how to capitalize on the value that people with disabilities can add to the workplace. JAN is a free service of the U.S. Department of Labor’s Office of Disability Employment Policy (ODEP).

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Aligning an Organization’s Brand with its Services

Based on Concepts’ previous work on several other agency initiatives, in 2009, ODEP hired Concepts to assist with rebranding JAN to better reflect the sophistication of its services and expertise. Throughout its 25 years in operation, JAN had grown from a small phone referral service to a full-fledged technical assistance center, known nationally and internationally as the leading authority on workplace accommodations for people with disabilities. However, it felt its collateral materials and online image had not kept pace with this evolution.

To get started, Concepts conducted in-depth intake meetings with ODEP, as well as JAN, traveling onsite to its facility, which is housed at West Virginia University (WVU). Based on information gathered, Concepts then developed and implemented a comprehensive rebranding plan that included multiple components, such as the development of a new logo and tagline, and messaging tailored for JAN’s different audiences. As part of these improvements, Concepts also proposed and facilitated a more memorable website address, AskJAN.org and established a library of original photography for use on the website. These photographs were proposed as a solution to the scarcity of high-quality stock photography portraying disability employment, while illustrating JAN’s services in the context of the 21st century workplace.

Several years later, in early 2018, WVU approached Concepts once again to help them redesign the JAN website homepage and create a suite of new marketing and display materials to complement its new look. To support JAN’s busy annual conference schedule, Concepts designed several rack cards and brochures, a tabletop display and free-standing exhibits. In addition, Concepts added to JAN’s series of original photographs of people with disabilities at work, all of whom were sourced by Concepts.